FAQs

FAQs

DELIVERY AND RETURNS

Do you do international shipping?

Why, yes we do. You can find our full rates at check-out.

Do you do next day delivery?

We get that you sometimes leave things to the last minute, so we offer next day delivery - and same day delivery - for a fee.

How do I return an item?

We know that sometimes it’s not quite right. If that’s the case, just email care@motley-london.com and we’ll send you out a free returns label. You’ll need to return your product unworn and in its original packaging.

For international returns, we’re unable to cover the cost but based on your location, we’ll organise your return for a pre-determined fee.

A product I love says pre-order only. When will it arrive?

When you place a pre-order, it will normally take around 3 weeks. We’ll get in touch as soon as the product arrives in the UK so you’re up to date on where your order’s at. 

PIONEERS

Can I be a Pioneer?

Are you brave, strong and courageous? Well, that will help, but all you need to do to join the Motley Pioneers is have made a purchase and signed up for an account with a log-in and password.

How do I earn Pioneer credit?

By referring a friend, who then makes a purchase. For every purchaser you refer, you get £10 credit in your Motley Pioneer bank. A perfect treat for pay day.

How do I redeem my Pioneer credit?

Just go to your accounts page and select Redeem credit. You’ll get a voucher code which you can apply at the check out. Sorry this process is a bit clunky – we’re working on it!

DESIGNERS

I’m a jewellery designer and think I’d be a great fit for Motley. How can I get in touch?

We’re always scouting for new design talent. Drop us an email to care@motley-london.com

PRODUCT & MATERIALS

I want your product in a different colour / material.

Let us know. It’s feedback like this that makes our product continually improve. Just email care@motley-london.com

How do you price your products?

We know the jewellery industry can be very opaque. And we know that many of you have used pricing as a benchmark of quality, when in fact, much is overpriced.

Our pricing is straightforward. It’s related to the cost of the product. There are two things that drive up product cost: the weight of the metal – the more you use, the more expensive it is – and the complexity of the design. Intricate details require complex casts to be made. Fixtures and fittings – if something has stones – need setting to stay in place, which requires skill and time. The more elaborate the fastener, the more it costs. The simpler the design, the cheaper it is. The more expensive the design, the more it costs.

Our products are plated on silver, which is a more premium base metal than bronze, which you see in fashion retail. Because we cut out the middle man and sell direct to you, we can offer you a price about half of what you might pay if you were buying the same piece for a retailer. Because great design should be affordable. 

What is 925 sterling silver?

We use solid 925 sterling silver to ensure great product quality and make our jewellery hypoallergenic. And for the nerds out there, 925 means 92.5% out of 100% pure silver – the remaining 7.5% is copper.

What is vermeil, and why is it better than plating on brass?

Our jewellery is plated using a technique called vermeil (pronounced ver-may). Vermeil refers to jewellery that is genuine sterling silver plated with gold to a thickness of between 2 and 3 microns. Using sterling silver as a base and plating with double the thickness of commercial “flash plating” produces a more resilient layer of gold that doesn’t wear away and ensures our jewellery is hypoallergenic. 

The gold we use in our plate is 18 karat (it must be over 10 karats to count as vermeil). A karat is the measure of gold’s purity, with 24 karat gold being the purest you can get. In a plate, the karat predominantly impacts the colour of the gold; if you are, heaven forbid, buying jewellery from elsewhere, don’t be satisfied with ‘18k gold plated’ – ask what material it’s plated on.

Where does your metal come from?

Our silver and gold is sourced locally to where our jewellery is produced in  Turkey. 

Is your packaging recyclable?

Our outer box is made from FSC-certified grey board, and although we think it looks great, we’re totally happy if you want to recycle it. At the moment, our foam lining is not recyclable but we’d encourage you to use it to keep your studs in.

What’s the meaning of life?

We think it might be linked to custard creams.